Purchase conditions

  1. General Conditions of Online Ticket Purchasing: 
  2. Online tickets can only be purchased prior to visiting the park. 
  3. Online tickets will be valid for the day selected in the calendar during purchasing. 
  4. The purchase of tickets made through this website, as they refer to leisure activities and have a specific period for their enjoyment, will not admit changes, refunds or exercising right of withdrawal.
  5. Special rates are available for people with disabilities.
  6. Free admission for children under 4 years old. Special prices for children between 4 and 11 years old.
  7. Children under 12 years old must be accompanied by an adult when entering the park. Children between 12 and 16 years old must be accompanied to the ticket office by a family member who, after showing identification must sign an authorisation form.
  8. Digital tickets must be presented at the park's ticket office.
  9. Acua Water Park may ask the user for documentation accrediting their status, identity, age and/or residence in the Canary Islands.
  10. The "Park Rules” must be consulted before entering Acua Water Park. Failure to comply with these rules may be grounds for expulsion from the park by management. Consult the "Park Rules" here.
  11. The company reserves the right to make, without prior notice, any change in the rates, conditions, services, etc. that may be offered through this website.

Detailed Purchase Conditions

By purchasing any tickets available on the Acua Water Park website, the customer accepts the following conditions: 

Use of electronic media

Users of the online sales platform accessed from the Acua Water Park Website are familiar with electronic media and are aware of the data security risks associated with its use. Users undertake to use this electronic media only in a legally acceptable manner.

Purchasing a ticket

By purchasing a ticket, the purchaser accepts the provisions regarding security, access and park rules. The buyer is also aware that in the event that the park rules are not respected, access to the centre will be denied without compensation. Likewise, users declare that they have the necessary legal capacity to be bound by these general terms and conditions of sale, as well as to use and, where appropriate, contract through the website, in accordance with the same. Users declare that they are aware of them, understand them and accept them in their entirety. Users declare that all information provided by them in the course of using this website, and in particular in the course of the ticket purchasing process, is correct, true, complete and accurate.

Entry personalisation and identification

  • Tickets are personal and non-transferable and must be protected against deterioration caused by water or other liquid matter. 
  • Modification or copying of entries is prohibited. 
  • When accessing Acua Water Park, the customer must present documentation (ID card, NIE or passport) that allows the identification of the bearer and/or verification of their status as an adult, child, senior citizen, Canary Islands resident and/or disabled person.
  • Acua Water Park will also be able to verify the validity of each ticket by means of a barcode reader.

Damaged tickets

If the images or barcodes on the purchased ticket are damaged in any way, the ticket becomes invalid. If a forged or fraudulently acquired ticket is detected, Acua Water Park reserves the right to refuse access to the park.

Inability to make use of tickets

Closing the centre due to adverse weather: If the leisure centre is forced to close after entering said centre, the centre’s rules for such circumstances will apply. In the event of not being able to gain access due to adverse weather or reasons beyond the control of the centre, the buyer must contact the person in charge of the centre at that time; failure to do so will result in the loss of any rights the buyer may have.

Causes attributable to the buyer: If the tickets purchased cannot be used for reasons for which the customer is solely responsible (e.g. poor printing quality or damaged tickets), the customer is not entitled to a refund.

Right of withdrawal

The purchase of tickets made through this website, as they refer to leisure activities and have a specific period for their enjoyment, will not admit cash refunds or exercising right of withdrawal, in accordance with the provisions of article 103.l) of Royal Legislative Decree 1/2007, which approves the revised text of the General Law for the Defence of Consumers and Users and other complementary laws.

Copyright protection

The content of the Acua Water Park website is fully protected by copyright law. Therefore, any downloading or copying of a page or part of the website is only authorised if the copyright notice and other protected terms remain unchanged. In the event that a download or copy is made by other means, all rights attached to this information remain the property of Acua Water Park.

Limitations of liability

Acua Water Park is exempt from any liability arising from personal or material damage and/or harm caused by imprudence or non-compliance with the rules of behaviour and use of the Centre's facilities. Acua Water Park does not guarantee the accuracy or completeness of the information presented on its website. Acua Water Park is not liable for damages resulting from telecommunication errors, technical problems, system failures or illegal manipulations of the computer systems involved, regardless of the place and form of the alteration. In addition, any liability for damage caused by malfunction, interruptions (including maintenance) or system overload is excluded. Liability for damage caused by linking to other websites is also excluded. Users are advised that information may be changed at any time without prior notice.

Applicable law

This contract is subject exclusively to Spanish law. To resolve any dispute that may arise in the interpretation or execution of these conditions, the courts and/or tribunals shall have jurisdiction in accordance with the applicable legislation.


On our website we offer you a secure and reliable payment process that gives you peace of mind in every transaction. We accept payments using debit, credit cards and by Bizum, giving you the convenience of choosing the option that best suits you.

In addition, our security system uses the SSL (Secure Sockets Layer) protocol, a state-of-the-art encryption technology that protects your personal and financial data throughout the purchase process.

With the SSL protocol, you can be sure that your data is protected against any unauthorized access. So, make your purchases with total confidence, knowing that we are committed to the security and privacy of your data.